|
Makeup, Fragnance, Moisturizers,
Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care &
Health, Sexual Wellness, Shape wear, Food Supplements
Change of mind is not
applicable for return and refund.
If the item received is damaged,
defective, incorrect, or incomplete, a refund will be issued based on
Shoptech's assessment.
Note: For device-related issues after usage or expiration of
return policy period, please check if the item is covered under Seller or
Brand Warranty. Refer to our Warranty Policy
for information on the different warranty types and ways to contact the
seller/manufacturer.
Items that are non-returnable: All types of Beauty Services
Appliances
|
Change of mind is not
applicable for return and refund.
If the item received is
damaged, defective, incorrect, or incomplete, a refund will be issued
based on Shoptech's assessment.
Note: For device-related issues after usage or expiration
of return policy period, please check if the item is covered under Seller
or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and
ways to contact the seller/manufacturer.
Computing & Gaming
|
Laptops,
Certified Refurbished Laptops, Components, Processors, Projectors,
Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC /
Video Games, Gaming Consoles & Accessories, Software CDs
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
Note: We do not accept returns
for any used items. For laptops with brand warranty, Shoptech will only
accept returns if the device is dead on arrival (i.e. does not switch
on completely). Once the brand seal has been opened or removed, please
contact the seller or brand warranty provider directly for
information regarding the manufacturer's warranty.
Items
that are non-returnable:
All software products that are labeled as non-returnable on their
product details page
Note: For any software-related
technical issues or installation issues, please contact the brand warranty provider directly for information
regarding the manufacturer's warranty.
TVs, Audios & Cameras
|
Televisions,
Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters
Microphones,Video Glasses, Remote Controllers, Musical Instruments,
Audio & Entertainment Equipments, Portable Players, Other
Accessories
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
Note: For device-related issues
after usage or expiration of return policy period, please check if
the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the
different warranty types and ways to contact the seller/manufacturer.
Items
that are non-returnable:
Movies, TV Series & Music voucher or services
|
|
Home & Living
Bedding
& Bath, Furniture & Lighting, Kitchen & Dining, Home Décor,
Home Improvements, Household & Home Storage Supplies, Lawn &
Garden,Other Accessories
Change of mind is not
applicable for return and refund.
If the item received is
damaged, defective, incorrect, or incomplete, a refund will be issued
based on Shoptech's assessment.
Note: For device-related issues after usage or expiration
of return policy period, please check if the item is covered under Seller
or Brand Warranty. Refer to our Warranty Policy for information on the
different warranty types and ways to contact the seller/manufacturer.
Items
that are non-returnable:
Any custom-made items
Sports & Travel
|
Clothing,
Apparel, Shoes & Sunglasses
Change
of mind is applicable for return and refund (excluding non-ShoptechMall
items shipped from overseas).
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
For
overseas products, please refer to the product page to check the
applicable return reasons.
|
|
Bags
& Luggage, Sport Watches, Team & Racket Sports, Dance &
Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements,
Outdoor Equipment, Fitness & Other Sports Equipment
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
For
overseas products, please refer to the product page to check the
applicable return reasons.
Note: For device-related issues
after usage or expiration of return policy period, please check if the
item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the
different warranty types and ways to contact the seller/manufacturer.
Baby, Toys & Kids
|
Clothing,
Apparel, Sunglasses, Shoes & Accessories
Change
of mind is applicable for return and refund (excluding
non-ShoptechMall items shipped from overseas).
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
|
|
Toys
& Games, Baby Care & Hygiene, Baby Gear, Diapers &
Potties, Feeding & Nursing
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete, a
refund will be issued based on Shoptech's assessment.
Note: For device-related issues
after usage or expiration of return policy period, please check if the
item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the
different warranty types and ways to contact the seller/manufacturer.
|
Grocer's Shop
|
Bakery,
Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy,
Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits
& Vegetables
Change
of mind is not applicable for return and refund.
If
the item received is expired, damaged, defective, incorrect, or
incomplete, a refund will be issued based on Shoptech's assessment.
|
Digital Goods
|
Non-returnable
Other Categories
|
Books
& Stationery
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete,
a refund will be issued based on Shoptech's assessment.
|
|
Pet
Supplies
Change
of mind is not applicable for return and refund.
If
the item received is expired, damaged, defective, incorrect, or
incomplete, a refund will be issued based on Shoptech's assessment.
|
|
Automotive
& Motorcycles Accessories and Others
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete,
a refund will be issued based on Shoptech's assessment.
Items
that are non-returnable:
Any types of vehicles (cars, bikes etc.), Installation Services
|
|
Medical
& Industrial Equipment
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete,
a refund will be issued based on Shoptech's assessment.
|
|
Tools,
DIY & Outdoor
Change
of mind is not applicable for return and refund.
If
the item received is damaged, defective, incorrect, or incomplete,
a refund will be issued based on Shoptech's assessment.
|
|
Laundry & Cleaning
Change of mind is not applicable for
return and refund.
If the item received is damaged, defective,
incorrect, or incomplete, a refund will be issued based on
Shoptech's assessment.
Refund policy
Issuance of Refunds
· 1. The processing time of your
refund depends on the type of refund and the payment method you
used.
· 2. The refund period / process
starts when Shoptech has processed your refund according to your
refund type.
· 3. The refund amount covers the
item price and shipping fee for your returned product.
Refund Types
Shoptech will process
your refund according to the following refund types
· 1. Refund from returns - Refund
is processed once your item is returned to the warehouse and QC
is completed (successful). To learn how to return an item, read
our Return Policy.
· 2. Refunds from cancelled
orders - Refund is automatically triggered once cancelation is
successfully processed.
· 3. Refunds from failed
deliveries - Refund process starts when the item has reached the
seller. Please take note that this may take more time depending
on the area of your shipping address. Screen reader support
enabled.
|
Payment Method
|
Refund Option
|
Refund Time
|
|
Debit or Credit Card
|
Debit or Credit Card
Payment Reversal
|
10 working days
|
|
Equated Monthly
Installments
|
Debit or Credit Card
|
10 working days
|
|
Rocket (Wallet DBBL)
|
Mobile Wallet
Reversal / Rocket
|
7 working days
|
|
Nagad
|
Mobile Wallet
Reversal / Nagad
|
5 working days
|
|
DBBL Nexus (Online
Banking)
|
Card Payment
Reversal (Nexus)
|
7 working days
|
|
bKash
|
Mobile Wallet
Reversal / bKash
|
5 working days
|
|
Cash on Delivery
(COD)
|
Bank Deposit
|
5 working days
|
|
Shoptech Refund
Voucher
|
5 working day
|
|
Shoptech Voucher
|
Refund Voucher
|
5 working day
|
Note: Maximum refund timeline excludes weekends and
public holidays.
|
Modes of Refund
|
Description
|
|
Bank Deposit
|
The bank account
details provided must be correct. The account must be active
and should hold some balance.
|
|
Debit Card or Credit
Card
|
If the refunded
amount is not reflecting in your card statement after the
refund is completed and you have received a notification by
Shoptech, please contact your personal bank.
|
|
bKash / Rocket /
Nagad Mobile Wallet
|
Similar to bank
deposit, the amount will be refunded to the same mobile account
details which you inserted at the time of payment.
|
|
Refund Voucher
|
Vouchers will be
sent to the customer registered email ID on Shoptech and can be
redeemed against the same email ID.
|
Important Note: The Voucher discount
code can only be applied once. The leftover amount will not be
refunded or used for next purchase even if the value of order is
smaller than voucher value
Conditions
for Returns
- The product must
be unused, unworn, unwashed and without any flaws. Fashion
products can be tried on to see if they fit and will still
be considered unworn. If a product is returned to us in an
inadequate condition, we reserve the right to send it back to
you.
- The product must
include the original tags, user manual, warranty cards,
freebies and accessories.
- The product must
be returned in the original and undamaged manufacturer
packaging / box. If the product was delivered in a second
layer of Shoptech packaging, it must be returned in the same
condition with return shipping label attached. Do not put
tape or stickers on the manufacturers box.
- While you return
the item at our hub, please collect the Shoptech Return
Acknowlegement Form from the Hub and fill it in by yourself.
Keep one copy to yourself and we will keep another copy of
it for the record.
Note: It is important to
indicate the order number and return tracking number on your
return package to avoid any inconvenience/delay in process of
your return.
|
|
|
|
|
|
