1. Causing Bodily Harm

• Defined as a verified case where a seller causes physical harm to any Shoptech buyer or employee, whether during a transaction or outside of it.

• This is a statutory offence, and the seller may face legal prosecution.

• Offending sellers may receive up to 48 Non-Compliance Points.

Safety Tip: If a seller is physically harmed by a buyer or Shoptech employee, report it immediately to local law authorities.

Sub-Policy: Causing Bodily Harm

• Non-Compliance Points: Up to 48 points

• Store Deactivation: Yes, upon reaching 48 points

  2. Issuing Threats to Buyers or Shoptech Employees

• Threats are not tolerated in any form: phone calls, messages, emails, or public platforms (reviews, Q&A).

• Example: “If I do not get a response from you about your cancellation request, I will come to your house and beat you up.”

• Offending sellers may receive up to 48 Non-Compliance Points.

Safety Tip: If a buyer threatens a seller, report it to local law authorities and your telecom provider if via phone.

Sub-Policy: Issuing Threats

• Non-Compliance Points: Up to 48 points

• Store Deactivation: Yes, upon reaching 48 points

  3. Unsolicited Communication (SPAM)

• Sellers cannot send spam or unsolicited commercial messages to buyers.

• Spam is defined as any message that is unsolicited and commercial in nature.

Examples:

• Unsolicited emails or SMS offers

• Messages sent without prior buyer permission

• Inviting buyers to join unrelated mailing lists

• Offering sales outside Shoptech platform

• Using Shoptech IM for commercial offers without consent

Consequences:

• Up to 2 Non-Compliance Points per violation

• Store Deactivation: Yes, upon reaching 48 points

  4. Sharing Contact Details

• Sellers cannot attempt to take the sale offline by sharing email, phone number, or personal websites with buyers.

• Example: Suggesting a buyer purchase from another platform if an item is out of stock.

Consequences:

• 4 Non-Compliance Points per violation

• Store Deactivation: Yes, upon reaching 48 points

5. Profanity and Hate Speech

• Shoptech prohibits profanities, hate speech, or misbehavior from both sellers and buyers.

• Violations affect the trust and shopping experience on the platform.

Consequences:

• Up to 48 Non-Compliance Points

• Store Deactivation: Yes, upon reaching 48 points

Safety Tip: If buyers use profanity or hate speech, report it to Shoptech support immediately.

✅ Summary:

• Shoptech maintains a safe, professional, and trusted marketplace for all users.

• Violations of the Seller Behavior Policy result in Non-Compliance Points, warnings, and possible store deactivation.

• Always follow Shoptech Communication Guidelines and conduct sales with respect and integrity.