Seller Policy Pages

Seller Behavior Policy

Shoptech is dedicated to creating a trusted platform, connecting sellers to buyers, that promises an amazing online experience. Shoptech does not allow any sellers (or buyers) to deliberately create any form of an unhappy transaction, in any manner, for each party.

We strongly encourage all sellers (and buyers) to communicate with each other in accordance to our Communication Guidelines. Any breach of Shoptech’s Seller Behaviour Policy could result in issuance of Non-Compliance points. Please refer to the chart below.

1. Causing Bodily Harm
 

This is defined by a verified case of a seller in the course of committing assault, causing bodily harm/physical hurt to any Shoptech buyer or Shoptech employee, within or out of the course of a sales transaction. It is important to note that this is also a statutory offence where a seller may potentially face prosecution.

A seller, who is found guilty of causing bodily harm to a buyer or Shoptech employee, will be issued up to 48 Non-Compliance points.

On the other hand, Shoptech also cares about the safety and well-being of our sellers. During a transaction, if you are physically hurt by your Shoptech buyer or our employees, you are strongly advised to report it to the local law authorities.
 

2. Issuing Threats to Buyers or Shoptech employees

Shoptech does not tolerate threats of any kind, using any method including phone calls, text messages, emails or on our public communication spaces (example: reviews, Q&As).

Under such circumstances, when a seller has been proven to have issued threats to a buyer, the seller will be issued up to 48 Non-Compliance points.

On the other hand, Shoptech also cares about the safety and well-being of our sellers. If you receive a threat from a buyer, you are strongly advised to report it to the local law authorities. You should also consider informing your telecommunication service provider if the threat was made by telephone.

3. Unsolicited Communication

We do not allow our sellers to send spam to our buyers. Spam is a message, or part of a message that is both unsolicited and commercial in nature. Unsolicited means that recipient did not request for the message. Commercial in nature means that the message discusses, buying, selling and/or trading of goods and services.

Any breach of Shoptech’s Seller Behaviour Policy may result in the issuance of up to 24 Non-Compliance points.

4. Sharing Contact Details

We do not allow any attempt by sellers to take the sale offline by sharing email/ phone number/ personal website to customers. Seller will be issued 4 non-compliance points each time he attempts to take the sale offline.

5. Profanity and Hate Speech

In our continuous effort to make Shoptech a trusted platform with wonderful shopping experience, we do not allow our sellers (or buyers) to use profanities, hate speech or misbehavior in their communication on the Shoptech platform.

Any breach of Shoptech’s Seller Behaviour Policy may result in the issuance of up to 24 Non-Compliance points.

On the other hand, Shoptech is also dedicated to creating a comfortable selling environment for our sellers. If a buyer uses profanities and/or hate speech in their communication with you, or in a review or rating comment, please reach us.