Support Policy
ShopTech Support Policy
Last Updated: July 11, 2026
ShopTech Support Policy
At ShopTech Electronics & Engineering, customer satisfaction is our priority. We are committed to providing reliable customer support for our repair services, technical assistance, and products purchased through our website.
Customer Support
Our support team is available to assist you with:
Product information and purchasing assistance.
Order status and delivery inquiries.
Repair service requests and technical support.
Warranty claims and after-sales support.
Return and refund inquiries.
General questions about our services and policies.
Repair Service Support
Customers who receive repair services from ShopTech can contact us regarding:
Repair status updates.
Service warranty claims.
Technical advice related to the repaired device.
Follow-up support during the applicable warranty period.
Standard repair services include a 7-day service warranty, unless a different warranty period is specified on the invoice or warranty card.
Product Support
For products purchased from ShopTech:
Customers may request support for defective, damaged, incorrect, or incomplete products.
Eligible returns and refunds are handled according to our Return & Refund Policy.
Products covered by a manufacturer's warranty should be serviced according to the manufacturer's warranty terms.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during weekends, public holidays, or periods of high service demand.
Customer Responsibilities
To help us provide faster support, customers should:
Provide the order number, invoice number, or service receipt when contacting us.
Clearly describe the issue.
Provide photos or videos when requested for product-related claims.
Cooperate with our support team during troubleshooting or warranty verification.
Contact Support
If you need assistance, please contact us through our official channels.
ShopTech Electronics & Engineering
Website: https://shoptech.com.bd
Email: [email protected]
Phone: +8801760319269
Address: AB Super Market (1st Floor), Azampur, Uttara, Dhaka-1230, Bangladesh
We appreciate your trust in ShopTech Electronics & Engineering and are committed to providing professional service and reliable customer support.
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